ERROR: Manufacturer not found:
Cause: The description in the field "Manufacturer (Import)" could not be found in the MDM (field "Name" and "Variants of notations"). (see also "View manufacturer with accompanying data")
Solution: Check your notation and adapt it to the MDM notation. Request new manufacturer by using the "Request new manufacturer" feature (please do not request dealers).
Device not found:
Cause: The device was not found in the MDM data pool based on the contents of the "Order number (Import)" field or "Article-Type (Import)" field of the respective manufacturer.
Solution: Check the order number in your parts list:
- Is the order number entered complete (e.g. leading zero)?
- Does the order number entered correspond in structure to existing records in the MDM?
If the device is not present in the MDM, request it with the "New device" request (see separate guide for this process). Special characters and spaces are ignored during the search!
ERROR: Invalid MDM ID:
Cause: The MDM Id (Import) is not in the MDM.
Solution: Remove the MDM Id in the source system and upload the parts list again without the MDM ID.
Order number missing:
Cause: The order number is missing in the "Order number (Import)" column.
Solution: Enter the order number in the source system and upload the parts list again.
Device not unique in MDM:
Cause: A parts list entry cannot be uniquely assigned to an MDM device (double record in MDM).
Solution: Please contact support via email: mdm@vescon.com. Please insert a screenshot with the message and the device data (MDM Id) in the mail.
Device not approved:
Cause: The device used in the parts list is found in the MDM but is not included in the project-specific approval list.
Solution: Submit a "Request approval for project"
Universal approvals and parts list check:
In MDM, entire type series can be approved independently of device data records (e.g. for standard parts). This is done by a universal approval. Project-relevant universal approvals can be found in the "Approvals" tab of your project. The approval check for parts list entries is performed by masking the "Manufacturer","Order number","Article type", "Standard" or "Denomination" fields.
Submitting requests from the parts list:
The parts list check makes it clear which devices are not yet available in the MDM or for which devices approvals are not yet available. The relevant requests can be submitted very efficiently based on the parts list entries accessed.
Request for new device - Error "Device not found":
How to proceed:
- Mark the parts list entry with the "Device not found" message (not by "OK: device not approved")
- Select the "Tasks / Requests" ribbon (recommendation: right, in the parts list area)
- Select "Request new device"
- Complete subsequent mask (Request, Manufacturer, Order number, Techn. descr., Document). Please pay attention to the quality of the data as the request will be subjected to a quality check.
- Submit request
By submitting a request for a "New device", a request for project approval is submitted simultaneously.
Request for project approval - Error "Device not approved":
How to proceed:
- Mark the parts list entry with the message "Device not approved" (only if an MDM record has been assigned)
- Select the "Tasks / Requests" ribbon (recommendation: Centre, structure nodes area)
- Select "Request approval for project"
- Drag and drop the unapproved records (please add a maximum of 20 parts per request) to the subsequent mask (Request).
- Complete "Remark for task" (reason why the devices are needed)
- Submit request If the request is required for multiple machines, please select the superimposed structure in the project tree and note this in the remarks for the request.